(image via mackink)
[A version of this post also appeared on the Social Innovation Generation blog]
We removed our wet boots at the entrance to L’Espace La Fontaine on a typical snowy February morning in Montreal. Located in the middle of a park with a skate rental shop downstairs and a frozen lake nearby, the upstairs of the building had been transformed to host about 115 men and women to participate in The Art of Hosting – a three-day workshop exploring how to create spaces for meaningful conversations. In the wake of 2012 Quebec university student protests, the participants were eager to tackle social problems with fresh ideas.
Here are two highlights from the three-day workshop: connecting and harvesting
1. Arriving, Connecting and Being Present
(image via thefancy)
Overheard at a meeting near you: “The sooner we get down to business, the sooner we can get back to work”. Our fast-paced lives push us to jump straight into serious discussion at meetings, cutting the fat (small talk) to get to the meat (business). But how do rushed interactions affect the quality of collaborations and relationships? Ignoring the crucial step of settling in and establishing connection among fellow meeting participants can result in lost attention (manifested in the form of checking emails and taping away on smartphones while others talk) and, over the longer-term, prevents deeper relationships and trust to form. In other words, not making time to connect makes effective collaboration very difficult and negates the whole point of coming together in the first place. Particularly in lab settings, where compressed timeframes are the norm and deep collaboration is necessary, building in time to connect is crucial.
I experienced both sides of the coin during one of the exercises at the training. All of the training participants separated into groups of three to work on a respective group member’s, real-life work challenge. Due to some confusion, though, my group of three arrived a half an hour late to our designated table. We felt the time crunch (!) and began haphazardly proceeding through the exercise barely having taken off our jackets. That’s when we decided to stop and take a moment to properly ‘arrive’. We each shared past experience relevant to the project, enabling us to build a shared understanding of our individual lenses and connect with one another. By the end of the exercise, we were laughing with one another and had come up with actionable items to help our group member, Marco, move forward with his project. Taking a moment to settle in and connect made the remaining half hour productive and fun, reminding me that it doesn't have to be one or the other.
- Here is an inspiring story of citizens coming together in Columbus Ohio that was shared at the training by Tuesday Ryan-Hart (this written version is by Margaret Wheatley)
- Non-violent communication (NVC), a practice of communicating with compassion, also emphasizes connecting and practicing empathy with one another prior to collaborating.
2. Visual Learning and Harvest
Incorporating illustrations and stories that anchor in emotions can make even dull meeting summaries and report-backs come to life. This is the premise behind the art of harvesting, a parallel practice to the art of hosting. What’s important about harvesting is: actively listening to the whole room, capturing the magic from conversation (quotes, stories, compelling points), synthesizing theses bits to pull out underlying messages and themes, and creating a meaningful record of the conversation that inspires action. Before attending the training, I understood harvesting to be synonymous with graphic recording (i.e. “capturing people's ideas and expressions—in words, images and color—as they are being spoken in the moment” World Café definition). With so many creative people at the training, my eyes were opened to many forms I had never considered including: poetry and spoken word, photography, singing, ukulele playing, and improvised dance. It was unexpected and refreshing to experience a report back in such creative ways.
Some harvesting resources:
- Chris Corrigan wrote a great blog post on strategic harvesting
- Images pack more information than words: Interesting blog post about how Chinese characters convey information more quickly than English words
- Other books that advocate visual learning: The Back of the Napkin, Blah Blah Blah, Visual Meetings, Business Model Generation
- There is a growing community of graphic facilitators in Toronto and a meet-up led by Patricia Kambitch of Playthink
Memorable lines from the training:
- "what is set in stone and what is set in clay?" Tuesday Ryan-Hart referring to constraint and possibility
- "we grow in the direction of the questions we ask" - David Cooperrider (Appreciative Inquiry Guru)
- Organizational principals not as rules but rather as conversations we'd like to have ("how are we doing with transparency")
- "A person who cannot ask for help cannot be trusted" - Toke Moeller
- "Let's renew our vows with community" - AoH participant